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Web3 Business Analyst


Business Analyst

Remote (Hanoi-based preferred) /
Travala – Product Team /

Apply for this job is the world’s leading blockchain-based travel booking platform offering hotels, flights, activities, and concierge services. We connect travelers with one of the world’s largest selection of incredible places to stay, including everything from hotels, apartments, villas, and hostels to 5-star luxury resorts. The platform currently offers 2,200,000+ properties covering 90,124 destinations in 230 countries and territories and with prices up to 40% cheaper than mainstream travel booking platforms.

We have successfully created a frictionless travel booking experience that incorporates next-generation blockchain technology and tokenized incentives. By introducing cutting-edge user experience and multiple cryptocurrencies and traditional payment options alongside benefits tied to our proprietary cryptocurrency AVA, our customers know they are booking with a platform of the future with transparent pricing and backed up by our Best Price Guarantee.

Our team is distributed throughout the world and made up of passionate travelers and techies harnessing the power of blockchain technology to improve the travel booking experience. We are driving our business forward in a fast-paced environment and looking for a Business Analyst who thrives on challenges to join our young, dynamic and creative Product team and contributes to developing and growing up.


The Business Analyst is responsible for ensuring the requirements are fully understood and specified in a manner that will enable full understanding from the development team. Lead, coordinate and establish requirements definition and use-case modeling by outlining the system's functionality and delimiting the system; for example, establishing what actors and use cases exist and how they interact, including:

• Create SRS (System Requirement Spec), Feature List (if needed), UC list and UC detail, GBR (General Business Rules), and wireframe for complex UCs (if needed)
• Work with UI/UX for UI/UX design and screen mockup up
• Reviewing and providing the appropriate feedback on the final implementation of the user interface
• Assist PM on project scope, estimation, and planning
• Assist PM on requirement sign-off process
• Assist PM in managing project change requests
• Acting as the bridge between the stakeholders and the partner to clarify the requirement with the development team (developers, QC, UI designer) both business and system analysis view as well as the bridge among internal team
• Work with QC to verify that all requirements of the system are fulfilled by the implementation in the traceability manner among requirements, CR, and implementation
• Support UAT in testing, verifying bugs/issues with client

• Bachelor's degree preferably in Computer Science or Business Information System
• Obtaining IT knowledge-base
• Good communication skills in both English and Vietnamese and interpersonal skills
• At least 2 years of working experience.
• Basic knowledge of databases such as simple SQL query
• Knowledge of testing approaches and techniques
• General understanding and experience of business processes as well as an interest in understanding a broad range of business models and needs
• A proactive can-do attitude and a strong commitment to the deadline
• Specific business domain knowledge is a plus (banking, content management, rebate claim, health care, etc.).

Benefits & Compensations
• Competitive income being dependent on your experiences and abilities
• 13th-month salary

• Set up a level 5 smart account to enjoy the smart level 5 bonus

• Flexible working time
• Snacks are available at the office
• Entertaining services available at the office
• Occasional tourism, outdoor activities, team bonding
• Gifts for occasional events: International Women's Day, Vietnamese Women's Day,  Men's Day, Mid-Autumn Festival, Lunar New Year, International Children's Day (For kids), Birthday
• Allowances for events: Wedding, Procreation (for the female employee; for the male who has a wife to give birth), Sickness (employees or employee's family), e.t.c
• Super fast-paced growing startup with young, dynamic, and professional working environment
• Exposure to new trend technologies (Blockchain, FinTech, e.t.c)

UDIC COMPLEX, Hoang Dao Thuy, Cau Giay, Hanoi, Vietnam

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Remote (Hanoi-based preferred),


Job Type



$40k - $120k p.a.


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